1. Participation in the Affiliate Program
To enroll in the Program the applicants must sign up for an affiliate account via the SiteGround.com website. All affiliate sign-ups may be manually reviewed and SiteGround will decide in good faith if the application to be accepted or not. Applications may be rejected if we determine that an applicant is unsuitable for the Program for any reason, including, but not limited to any previous history of the applicant of not complying with SiteGround Affiliate Program Terms And Conditions, if the applicant's website or activity can be related to any unlawful, defamatory, obscene, harassing or otherwise objectionable activity, such as facilitating illegal activity, promoting violence, promoting or assisting others in copyright infringement, participating in sending unsolicited email, etc.2. Affiliate Responsibilities
- The Affiliate is responsible for providing full and accurate information upon registration for the Program and keeping that information up to date at any time in their affiliate account. Such information includes, but is not limited to: contact details, all website URL(s) where SiteGround will be promoted, promotional practices and means, payment details, etc. Failure to provide accurate information may result in any of the following: exclusion from the Program, suspension or termination of the affiliate account, forfeiture of any commissions.
- The Company reserves the right to contact the Affiliate and request additional data regarding all the websites where the Affiliate promotes SiteGround and the promotional practices used by the Affiliate, to which the Affiliate is required to provide truthful and detailed information. Failure to provide accurate and truthful information when requested by the Company may result in suspension or termination of the Affiliate account and forfeiture of any commissions.
- The Affiliate should act in good faith in his Affiliate
practices and refer customers in good standing. Customers in good
standing are hosting account owners who have provided valid contact
information and are not flagged for high fraud risk; have active
accounts that do not exceed any quotas or limitations as per SiteGround
Terms of Service; actively use their accounts. Active account usage is
determined by the Company based on any of the following, but not
exclusively: by number and frequency of logins into the User area and
cPanel, the frequency of new content upload on the account; the number
of visits on the website and the frequency of such visits; any other way
that unambiguously demonstrates the user operates with the account.
If the Company detects a pattern in the practices used by the Affiliate that results in referring customers that are not in good standing, it reserves the right to suspend or terminate the Affiliate account and not pay out all commission payments due by the Company to the Affiliate. - The Affiliate should not take actions or make recommendations to its referrals that result in a potential revenue loss for the Company. If the Company detects a pattern in the practices used by the Affiliate that result in possible revenue losses, it reserves the right to suspend or terminate the Affiliate account and forfeit commissions.
- The Affiliate should not engage in incentivized programs and business-opportunity sites, using marketing practices that might be unethical or likely to attract customers not in good standing. Failure to comply may result in account suspension or terminate and forfeiture of commissions.
- The Affiliate should not use on behalf of their referrals, or encourage their referrals to use copyrighted or third-party’s material on their websites hosted by SiteGround, without the authors’ agreement. The Company reserves the right to suspend all accounts referred by the affiliate that contain copyrighted or directly copy-pasted third-party’s materials, to suspend the Affiliate account itself and forfeit any Affiliate commissions.
- The Affiliate should use only advertising materials approved by
the Company. Any material that is not provided officially via the
Affiliate User Area and not exclusively approved by a Company
representative in a written form is deemed unapproved. The allowable
promotional material may contain SiteGround's trade names, service
marks, and/or logos for display on your Affiliate Site. Subject to the
terms and conditions hereof, the Affiliate is granted a limited,
non-exclusive, non-transferable license to access and download such
promotional material and other designated promotional materials for
placement on the Affiliate Site for the sole and exclusive purpose of
promoting websites owned, operated or controlled by the Company. In
utilizing the promotional material, the Affiliate agrees to cooperate
fully with the Company in order to establish and maintain approved
promotional material.
The inappropriate ways of advertising include, but are not limited to:
- Using any illegal or spam method of advertising like unsolicited email, unauthorized placing of the link in forums, newsgroups, message boards etc.
- Bidding on keywords and phrases containing the "SiteGround" trademark, or variations or misspellings of the trademarked term on Pay per Click or Pay per Impression campaigns on the search engines (Google, Yahoo, MSN, Ask, Bing or other) without prior approval by The Company. Affiliates are not allowed to use SiteGround.com as display URL in PPC ads and to direct-link or redirect to SiteGround.com.
- Using non-unique content that infringes somebody's copyright to promote the Company.
- Using traffic generated by pay to read, pay to click, banner exchanges, click exchanges, PPV advertising, pop-up/under, or similar methods.
- Providing cash backs, rewards or any other kind of incentives to obtain the sale without prior approval of the Company.
- Using the Company advertising materials, trademark or name in a way that is deteriorating for the Company's image.
- Using iframes or any other techniques or technology that places your Affiliate tracking cookie by any means other than an actual click-through.
- Using link cloaking or masking techniques or technology with the goal to promote SiteGround on websites and/or networks not explicitely mentioned in the affiliate profile and to hide that traffic source.
- The Company has the sole right to decide if a promotion method used by the Affiliate is appropriate. In case the Company deems an advertising method used by the Affiliate to be inappropriate this could result in warning, suspension or Affiliate account termination and forfeiture of commissions.
- The Affiliate is required in accordance with FTC (http://www.ftc.gov/) advertising regulations to disclose the affiliate relationship with the Company on their website.
- Affiliate web sites must NOT contain lewd, obscene, illegal or pornographic material, or any other material that is deemed to be objectionable. This includes, but is not limited to, bigotry, hatred, pornography, satanic materials, trademark and copyright materials, and all content of an adult nature. The designation of any materials as such described above is left entirely to the discretion of the Company.
- The Affiliate web site(s)’ domain name(s) must NOT contain keywords and phrases containing the "SiteGround" trademark or any other variations or misspellings confusingly similar to the Company trademark, name or domain name. The Company reserves the right to suspend all affiliate accounts and forfeit commissions in case of no compliance.
3. Affiliate Tracking Cookies
The tracking of the affiliate sales is automatically performed by the use of cookies. The cookies are placed in the browser of the person that has clicked on the affiliate link and has thus reached the Company website. The cookie is stored for 60 days. If there is a previous affiliate cookie in the same browser it is overwritten by the newer one. The Company bears no responsibility if the customer has deleted their browser cookies on purpose.4. Terms For Earning Affiliate Commissions
The Affiliate is entitled to receiving the appropriate affiliate commission of the sales made by the Company and referred by the Affiliate, which correspond to ALL the terms below:- The sale was made as a result of the active referring efforts
of the affiliate. The company accepts this is true in any of the
following situations:
- If at time of order the customer has an active cookie indicating that the affiliate is the last one that has referred the customer to the Company's website and at the same time the customer has not reached the Company website through a search engine with a search string not containing the company name in it.
- If the affiliate claims that a customer has been referred by him/her, no later than 2 months after the order date, and there are no objections to that fact by the customer and the Company does not have information that attributes the sale to another advertising channel.
- Affiliate accounts must be active at the time of the sale. No commission is due for sales that were made before registration in the Affiliate Program.
- The sale was made to a person, who has not used the Company's hosting services and has never created an affiliate account with the Company before.
- The sign up process of the customer was not completed by the affiliate himself.
- The sale is for any of the following hosting services: StartUp, GrowBig or GoGeek shared hosting, Cloud Hosting, Dedicated servers, and Reseller package. Other hosting service sales, which may include but are not limited to domain names or additional features offered by the Company, are not subject to commissions.
- The sale is for a hosting item either initially ordered for a period longer than one month or with item price equal to or bigger than 40 USD, 40 EUR, 40 AUD, 30 GBP, or the equivalent of 40USD as per the average monthly exchange rate in any other respective currency that might be used by the customer to complete the payment for their hosting account.
- The referred customer has maintained his account active, with
domain name pointed to a SiteGround server and a website with
user-uploaded content, which is different from any default installation
via automated installation tools provided by the Company or different
from any default content uploaded by the Affiliate across the accounts
referred by the Affiliate, for the required period listed below
depending on the initial customer order period:
- More than 30 days for accounts initially ordered for periods longer than one month.
- More than 90 days for accounts initially ordered for one month period.
- Sales of hosting accounts that were cancelled by the customer or suspended by the Company for any reason such as fraud, inappropriate usage, quota violations or else do not qualify for Affiliate commission payout.
- The initial order payment and any related service renewal payments of the referred customer are fully processed and are not subject to refund or charge back.
5. Affiliate Signup Bonus Terms
As part of a certain promotion, the Company may offer special sign up bonuses to its Affiliates. In order for the Affiliate to be eligible for such bonuses all of the following conditions should be met:- The affiliate should have been offered such a bonus upon sign up via an email or through a message on the Company website.
- The affiliate should have placed promotional material(s) linking back to the company website and should have informed the company of the existence of this link in the first week after the initial affiliate sign up.
- The bonus is actually earned when at least one commission is approved and paid to the affiliate by the company. If no legitimate sale is made, no bonus is owed by the company either.
- The bonus should be earned within 6 months from the affiliate sign up. If no sale is approved and paid in 6 months to the Affiliate, no bonus is due.
6. Terms for Affiliate Commissions Payment
Unless custom agreement exists, the affiliate commissions will be paid by the Company based on the structure outlined and the currency (USD, EUR, AUD or GBP) specified on the Affiliate program sign up page. If different from the rates advertised on the Company website, the commission per sale rate will be offered via an email sent by the Company to the Affiliate and accepted by the Affiliate via an email to the Company.Commissions deemed due and owed to the affiliate under the program terms outlined in section 4 will be paid directly by the Company after any holding period and in accordance with a regular payout cycle. The standard holding period is 30 days, but the company reserves the right to extend the holding period as long as it deems to be needed in order to establish the validity of the sale, without a warning to the affiliate. The regular payout cycle is once a week. Affiliate commissions are paid out via Paypal and the affiliate bears any PayPal transaction fees that could arise, unless a custom agreement exists.
The Company reserves the right to withhold any payouts of commissions for sales that are potentially fraudulent as determined by the Company in its sole discretion.
The Company reserves the right to suspend payment of Commissions at any time and indefinitely, if it suspects fraud or other improper activity or a potential breach of any of the terms in this Agreement by the Affiliate or a Referred Customer(s). The Company reserves the right to deduct from Affiliate's current and future Commissions any and all Commissions paid out for sales corresponding to any fraudulent, questionable, or canceled purchases. Where no subsequent Commission is due and owing, the Company will send the Affiliate a bill for the balance of such refunded purchase upon termination of the program or termination of the referred customer.
7. Relationship of Parties
The Parties under this Agreement are independent contractors, and nothing in this Agreement will create any partnership, joint venture, agency franchise, sales representative, or employment relationship between the Parties. The Affiliate has no authority to make or accept any offers or representations on the Company’s behalf. The Affiliate cannot make any statement, whether on the Affiliate web site or otherwise, that reasonably would contradict anything in this section.8. Termination of Affiliate Account
The Affiliate can cancel his/her Affiliate account at any time by contacting the Company via the Affiliate User Area. The Affiliate account is deemed canceled after a written confirmation from the Company’s team has been sent to the Affiliate. Any commissions due at the time of the Cancellation will be sent to the affiliate with the next weekly payout.The Company can cancel each Affiliate account:
- With a 7-day prior notice without explanation. Any commissions due at the time of the Cancellation will be sent to the affiliate after any holding period and in accordance with a regular payout cycle.
- Immediately with no prior notice, if the affiliate does not comply with the Affiliate program terms. In such case no prior warning or commission payments are due.
- Immediately with no prior notice and explanation, if the affiliate has not generated any sales to the company for a period longer than 6 months.
9. Limitation of liability
YOU AGREE THAT WE WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE, PROFITS, OR DATA, ARISING IN CONNECTION WITH THIS AGREEMENT OR THE AFFILIATE PROGRAM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, OUR AGGREGATE LIABILITY ARISING WITH RESPECT TO THIS AGREEMENT AND THE AFFILIATE PROGRAM WILL NOT EXCEED THE TOTAL COMMISSIONS PAID OR PAYABLE TO THE AFFILIATE UNDER THIS AGREEMENT DURING THE 3-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.Company Address
Edificio Neptuno Oficina 7Via Ricardo J Alfaro, Tumba Muerto
City Of Panama, Panama
PA
+1.800.828.9231
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